The Director of Public Relations for Affinia Hotels responded personally to my email and previous blog post today. She completely understood the issue and handled it thoughtfully, professionally, and fairly. I couldn’t be happier, and I’m looking forward to my upcoming stay more than ever. Here’s what she had to say:
I recently read your blog and the experience that you had with our recent offer of $50 credit to create a My Affinia profile. Because of your comments on 1/23, we took a closer look at the offer and restrictions and have since made some adjustments to the offer. Our goal was to encourage trial of our new My Affinia customization program and to encourage people to use that program during the first quarter, and not to create an offer that is not clear or up-front. Based on your comments, we will be honoring the Internet Only rate with the $50 credit which can be applied to your additional amenities during your stay (not applicable to room rate). Please just bring the $50 credit certificate that you received and the property will honor that with your current “internet only rate” that you booked.
We thank you for bringing this to our attention and I apologize for any inconvenience. If you have any questions or further comments, please don’t hesitate to contact me directly. My direct line is XXX-XXX-XXXX.